At Mann Support, we are very much committed to providing our customers with quality products and exceptional customer service, and our goal is that you are satisfied after every purchase.
Please note that there are some products for which we cannot accept returns due to manufacturer policies.
Defective/Damaged Merchandise
We take utmost care in packaging and delivering quality products to our customers, but in the unlikely event that you receive an item that either has a defect or is damaged, please contact our Customer Service within 2 days of delivery.
Moreso, we ask that you please carefully inspect each product upon delivery. It is important that any visible damage must be noted at the time of delivery so that a shipping claim may be filed.
Ordered Wrong Item
If you wish to return a product simply because you ordered the wrong item, please contact us immediately when you receive your item.
A restocking fee of 15% will apply.
Please note that you will not be credited for the shipping charges and you will be responsible for the return freight charges.
Also, not all products are covered by our return policy.
Return Process
With the exception of non-returnable items, all unopened products purchased at mannsupport.com can be returned within 2 days of your receipt provided you have a Return confirmation from our customer service personnel.
You will need a confirmation from Mann Support. Please do not ship an item back without first liaising with our customer service unit. Our customer service unit will guide you on our return procedure.
Do note, a refund will be issued to items returned in the same condition as sold, with original packaging, manuals, and accessories.
Order Cancellations
Orders placed on mannsupport.com or over the phone are processed very quickly and because of this, it is difficult to cancel orders after they have been placed.
There is a small 30 minute window, during which the order is being processed, between when the order was placed and when it is submitted.
An order can only be cancelled during this 30 minute processing window. If you want to cancel a placed order please call our customer service department at (+234 809 064 5389)